Shipping & Returns
Shipping Policy
Turnaround
All orders are shipped within 24 hours Monday - Friday 8am -
5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order
with the tracking information. Please note that some orders using 1st Class
USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your
products, and your location. Before the final checkout page you will be shown
what the cost of shipping will be, and you will have a chance to not place your
order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is
in stock. When the item becomes available we will ship you the rest of your
order. You will not be charged any additional shipping and handling for the
second shipment.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there
is a manufacturer defect. Your must return the item within 30 days of your
purchase.
1. Please email returns@tvmount.com to request a refund and we will assign you
a RMA #.
2. The email should clearly state the reason for return.
Return Exceptions
- Items cannot be returned if they are opened. These include music, software,
and video games.
- Merchandise that has been worn, used, or altered will not be accepted for
return or exchange.
Exchanges
If the item purchased is in its original unused condition, it can be exchanged
for any alternative item.
